Thank you for shopping with us. This Refund & Delivery Policy outlines how we process deliveries, returns, and refunds for digital and physical products. By placing an order on our website, you agree to the following terms.
1. Delivery Policy
1.1 Digital Products
Digital products are delivered instantly after successful payment. A download link or access instructions will be sent to your email automatically.
If you do not receive your digital product within a few minutes, please check your spam folder or contact our support team.
1.2 Physical Products (if applicable)
For customers purchasing physical items, we will process and ship your order within 1–3 working days after payment confirmation.
Estimated Delivery Time
Peninsular Malaysia: 3–5 working days
Sabah & Sarawak: 5–10 working days
International Orders: 7–21 working days (depending on destination and customs processing)
Delivery times are estimates and may vary due to courier delays, weather conditions, holidays, or events outside our control.
1.3 Delivery Fees
Shipping fees will be displayed at checkout. Free shipping promotions may apply depending on ongoing campaigns.
1.4 Self-Pickup Option
Customers may choose self-pickup during checkout. Upon order confirmation, pickup details—including location, contact information, and available times—will be provided via email or WhatsApp.
2. Refund Policy
2.1 Digital Products
All sales of digital products are final and non-refundable due to the nature of instant delivery and accessibility.
However, we will assist you if:
The download link does not work
The file is corrupted or cannot be accessed
The delivered content is significantly different from what was advertised
In such cases, we may resend the file or provide technical support.
2.2 Physical Products
Refunds or replacements for physical goods may be granted under the following conditions:
The item arrived damaged
The wrong item was delivered
The product is missing parts or is not as described
Refund or replacement requests must be made within 7 days of receiving the item and must include photo or video evidence.
2.3 Non-Refundable Situations
Refunds cannot be issued for:
Digital products that have been successfully delivered
Change of mind
Incorrect information provided by the customer (e.g., wrong address)
Items damaged due to customer misuse
Requests made after the refund period
2.4 Refund Method
Approved refunds will be issued to the original payment method.
Processing time may take 5–14 working days, depending on the payment provider or bank.
3. Contact Us
If you have any questions regarding deliveries or refunds, please contact our support team. We are happy to assist you.